Digital product
Every report is a personalised digital product prepared specifically for the details you submit. Once preparation has started, the order cannot be cancelled.
When you are eligible for a refund
You will receive a full refund if: (a) your payment was deducted but no order was created; (b) you were charged twice for the same order; or (c) we are unable to deliver your report within 72 hours of payment.
Wrong details
If you entered incorrect birth details, write to us within 24 hours of the order with the correct details and we will prepare a corrected report once, free of charge.
How to request
Email [email protected] with your order number (e.g. AM-123), registered email and the reason. We respond within 2 working days.
Refund timeline
Approved refunds are processed to the original payment method through Razorpay within 5-7 working days.